Privacy Policy & Terms of Service
This page explains how we handle personal information and the terms governing our services, including SMS communication.
1. Overview
BusinessName (“we,” “us,” or “our”) respects your privacy and is committed to transparent communication. This page explains how we collect, use, and protect your information, and the terms governing our services, including SMS messaging.
2. Information We Collect
- Name, email address, and phone number you provide
- Information you submit through website forms, scheduling tools, onboarding, or consultation
- Information provided when calling, texting, or communicating with us
3. How We Use Your Information
- Responding to inbound inquiries and missed calls
- Sending appointment reminders, scheduling confirmations, and service-related notifications
- Sending onboarding, document, or transactional reminders tied to your request or services
- Providing customer support and operational updates
We may also use contact information to provide requested information about our services, and to coordinate ongoing work. SMS messages are generally informational (customer care/transactional) and low volume. If we ever send optional promotional texts, we will only do so where you have separately opted in.
4. SMS Messaging Terms
By providing your phone number, checking an SMS consent box on our forms, or initiating contact with BusinessName, you consent to receive SMS messages related to your inquiry or services. This may include follow-up texts after inbound calls (including missed or unanswered calls), appointment reminders, onboarding messages, and service-related notifications.
Message Details
- Message frequency varies based on your interactions and requested services
- Messages may be triggered by inbound calls, appointments, onboarding, or active service workflows
- Message and data rates may apply
Opt-Out and Help
Reply STOP to opt out at any time. Reply HELP for assistance.
Consent is not a condition of purchase.
5. Consent
We obtain consent through one or more of the following methods:
- Website form or scheduling form submissions (including an SMS consent checkbox when present)
- Manual opt-in during onboarding, consultation, or service engagement
- Existing customer relationship where SMS communication is expected for service coordination
- Initiating an inbound phone call where a follow-up text is expected (including missed or unanswered calls)
6. Data Sharing & Security
We do not sell or rent personal information. Data may be shared with trusted service providers solely to operate our services (such as SMS delivery platforms, scheduling tools, and customer communication tools).
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services (e.g., SMS delivery) is permitted. Text messaging originator opt-in data and consent will not be shared with any third parties.
7. Service Limitations
SMS delivery depends on mobile carriers and is not guaranteed. We are not responsible for delayed or undelivered messages.
8. Changes to This Policy
We may update this page periodically. Updates will be reflected by a revised effective date.